Maintenance & Support Services

Application Maintenance Services:

We understand that application maintenance is most critical part of your Business, hence we have designed our Global Delivery Model to leverage our process maturity on application knowledge transition, problem management, enhancement request management, service level management and thus deliver significant operating cost benefits to customers.

Our Application Maintenance services includes:

  • New Feature implementation
  • Configuration Management
  • Troubleshooting and bug fixing
  • Performance improvement.
  • Change Implementation, code review and Testing.

Our clients stand to gain from their business association with Unitrans because of the following reasons:

  • Reduce total cost of ownership - 22 to 32% in 1st year and further 15 to 18% in steady state
  • Passing on year-on-year productivity gains
  • Improve application stability and performance
  • SLA based engagement model

Application Support Services

We have been providing Application Maintenance & Support services to various industries for more than a decade. Our service model is designed to ensure availability of systems for use, reduce maintenance and support efforts, improve scalability and increase throughput by improving productivity over time.

Our in-depth business knowledge and a great talent pool enables us to provide services aimed at improving 'Business-to-IT' connect of our client's IT portfolios. Our suite of Application Maintenance & Support services include:

  • 24X7 Support
  • Onsite/ Offshore
  • Shared Service Support
  • All level of Support (L1,L3,L4)
  • Business Continuity Plan
  • Infrastructure & Database Support
  • Development Support
  • Application enhancement
  • Upgrade of application platforms
  • Application Database Migration

The technology landscape of our services varies from ERP, CRM, PLM packages to DW & BI technologies to legacy systems.